Data Recovery FAQ

A technician at shop X said I need to pay $1000 to get this data recovered and it has to be opened in a clean room?

Some data recovery jobs do require a clean room but most do not. Clean room recovery is only required when there is physical damage to the drive (crashed heads, mis-aligned platters, etc) and the seals on the drive must be opened to repair it. Many data recovery places charge you the “clean room price” regardless of whether a clean room is needed or not. Most technicians at computer repair shops are not data recovery experts. They are not certified, do not perform data recovery services, and are simply trying to get a commission for sending you somewhere else/re-selling that service to you. We actually do data recovery, it’s one of the services we offer so you know you’re getting a real quote from us.

Can I put my hard drive in the freezer? Won’t that bring it back to life?

This is the number one myth about data recovery and it comes from a time when drives were built differently. Even then, it still worked very rarely. You are welcome to try this, but only do so if you are determined not to pay for professional data recovery and have tried every outlet available to you. Putting your drive in a freezer will permanently damage your drive because condensation will build up. It will likely make recovery impossible and any place that can do it will run upwards of $1000 to repair that damage.

My technician said the drive is totally dead and unrecoverable, is that true?

Maybe. We can’t say until we look at the drive. Many technicians aren’t able to do professional-level data recovery, they are simply computer repair technicians — data recovery is a whole different ball game. There’s no charge for us to take a look and try, so what do you have to lose?

Can I recover the data from the drive myself using software tools?

Yes, but it’s best left to a professional. Every time you connect your drive to your computer, you increase the chances that the data you want to recover will be over-written. If you run many data recovery tools on the drive, you lessen the chances of recovery. In the shop, we use write-blocking hardware and software to prevent this. We image your drive before attempting recovery so we don’t have that issue. Of course it could totally work for you but if your data is worth paying $195 for, let a professional handle it.

What if I accidentally formatted my drive? Deleted a file I didn’t mean to?

In either case, chances of recovery are very high. When you delete data from a drive, it’s not actually deleted. Instead, your computer just deleted some of the “pointers” to the file. It would be like taking down all the highway signs to New York. You could still find New York if you knew where it was.

What if my data is on an SD card/flash drive/zip drive/something else?

We can recover data from ALL types of data storage devices so no worries.

Can you recover data from RAID arrays?

Absolutely, we can recover data from all RAID array types including RAID0, RAID1, RAID5, RAID6, RAID 1+0, and RAID 0+1. For all RAID arrays except RAID1, it costs $195/drive. For RAID1 pricing, both drives are treated as one.