All of our services are backed by a strong 30-day money-back guarantee. We want to make sure you’re 100% satisfied with all the services you receive from us and if we don’t fix your computer problems, we don’t believe you should have to pay. Luckily, very few customers ever have to invoke the guarantee or know what it covers as we invoke it automatically and care about running a good, honest business.
Here’s what this guarantee means for our various services.
If we are unable to fix the issue, there is no charge whatsoever
If the issue recurs within 30 days, we will repair it at our own expense. If we are unable to fix it, we will refund your money.
If the issue is a malware infection and you removed any anti-virus software on the computer, did not purchase anti-virus software as suggested by a technician, or re-installed the virus yourself by re-downloading the software that caused it (such as pirated software), the guarantee does not apply.
If we are unable to recover your data, there is no charge whatsoever**If parts needed to be ordered to attempt recovery, we will only charge you for the parts. You will be advised of this risk and the cost of parts before we order anything.